Refund & Return Policy
We want you to be fully satisfied with your purchase. Please review our detailed return and refund rules below.
Eligibility for Returns
Items must be returned within 30 days of delivery in their original condition, unused and with all original packaging.
Proof of Purchase
A valid receipt or order confirmation number is required to process any return or refund.
Non-Returnable Items
Certain goods such as perishable products, digital downloads, gift cards, and personalized items cannot be returned.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 7 days of delivery with photos for a free replacement or full refund.
Refund Processing Time
Refunds will be issued to the original payment method within 5–10 business days after approval.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact support before shipping the product.
Return Shipping Costs
Unless the item is defective, customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
Partial Refunds
Partial refunds may be granted for items not in original condition, missing parts, or returned after the return window.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please check with your bank or credit card company before contacting us.
International Orders
International customers are responsible for any customs fees or duties. Shipping costs are non-refundable for international returns.
Sale Items
Only regular-priced items may be refunded. Sale or clearance items cannot be refunded.
Contact Information
For return or refund inquiries, please contact us at support@example.com with your order number.