Refund & Return Policy
Because we provide custom, made-to-order digital services, we do not accept returns, and—once work has begun or deliverables have been provided—payments are non-refundable. Please review the details below before placing an order.
Deposits & prepayments
A non-refundable deposit (typically 50%, or 100% for small/fixed-fee projects) is required to start. All milestone payments and prepayments are non-refundable once the related work has begun.
Exceptions
We will correct duplicate charges or billing errors promptly. If a refund is required by applicable law (e.g., consumer withdrawal rights, where valid and properly exercised), we will comply with the law. Otherwise, all sales are final.
Project cancellations
If you request cancellation before we start work, we will refund the amount minus payment-processor fees and any pre-engagement costs expressly incurred (e.g., discovery sessions, procurement). After work has started, cancellation is allowed, but no refunds will be issued. We will invoice for work performed and committed resources through the effective cancellation date.
Changes & rework
Revisions are limited to what is listed in your Order/SOW. Additional changes are billable. Failure to provide timely feedback or materials does not create a refund right.
Disputes & chargebacks
If something isn’t right, email info@lunvex.com so we can resolve it quickly. Filing an unmerited chargeback may be treated as a breach of our Terms of Service.